Easy does it
In an effort to increase operational efficiencies and build stronger customer relationships, Farmside – Aotearoa’s specialist rural connectivity provider – approached Tracta to design and develop a secure portal where its customers could self-service their accounts.
The category norm
In the three decades since the internet became publicly available, customers have grown accustomed to handling their own needs, from answering a question or tracking an order to updating account preferences and more. In fact, most people prefer taking care of tasks independently because it saves them the time and effort of having to contact customer support for every small task. Broadband customers are no exception.
The standout idea
Seamlessly integrating the design look and feel of existing Farmside assets, the MyFarmside Portal allows users to view their usage, manage their accounts and settle their invoices whether it’s a satellite connection, rural broadband, fibre or even a home phone line.
Outstanding execution
Designed and developed by Tracta’s in-house digital team, MyFarmside integrates directly with Farmside’s (powered by One) bespoke infrastructure, allowing account changes to be applied in real-time and giving Farmside customers eCommerce for the first time.
Client
Capabilities
- Competitive Strategy
- Creative & Design
- Media & Channel Activation
Customer portal
